When you deliver your product or service to the customers expectations they will be satisfied, no more, no less.
They will simply go away having received the goods or service to the expected standards and basically say nothing.
Do you know where you are going in your business for 2010?
* Do you know where you will end up at the end of 2010?
* Do you have some destinations planned?
* Do you know how to set some realistic goals for your business?
* How are you planning to take advantage of the recession recovery in 2010?
* After all, if you don’t know where you are going how will you know if you have got there!
1. E+R=O - Event + Response = Outcome. Get your mind focused on what you can control and the opportunities that exist. Look for positive influences and people who take this climate as a welcome challenge.